Frequently Asked Questions
Have a question? See our FAQs below or just ask.
Our facility would benefit from a professional cleaning service, but we have a limited budget.
What do you suggest?
Call Blue River Cleaning. We can create a customized cleaning plan for you no matter what your budget may be.
Are we required to have a contract with your cleaning company?
No. We earn your business each and every month. We will write up a Simple Service Agreement between you and Blue River Cleaning, but this is not a contract. It lays out the terms of what we will do for you, when you will be invoiced and for how much. A Simple Service Agreement ensures that we are on the same page in regards to the terms of the service being provided.
Are you bonded and insured?
Yes. Blue River Cleaning has both general liability and criminal bond insurances. We are happy to provide you with a copy of the policy with the proposal for cleaning services. In addition, we perform background checks prior to hiring any employee.
Who is going to clean my facility?
An employee of Blue River Cleaning will be assigned to your facility, which will allow this employee to get to know your facility’s operations and allow him/her to provide you with the best possible service. We do not use subcontractors for this. Our employees are fully trained both on proper cleaning techniques and on safety and security procedures. In addition, a supervisor will regularly inspect the cleaning to ensure that the quality of work is maintained and your expectations are exceeded.
What is green cleaning?
Green cleaning is the use of environmentally friendly products, processes, and techniques that reduce any negative impact on human health or the environment compared to other options that serve the same purpose. For more information, see our Green Cleaning page.
What is the difference between cleaning, disinfecting, and sanitizing?
Cleaning physically removes dirt, debris, and germs from surfaces. Typically, cleaning uses soap, water, and agitation to accomplish this. Cleaning does not necessarily kill germs, but it lowers their numbers by removing them. This, in turn, reduces the risk of spreading infection.
Disinfecting kills germs, but does not necessarily remove dirt or debris from surfaces. Microorganisms such as germs, bacteria, and viruses are killed typically through the use of chemicals. Disinfecting a surface after cleaning it kills any remaining germs and can further reduce the risk of spreading infection.
Sanitizing lowers the number of germs to a safe level. This can be accomplished by cleaning, disinfecting, or doing both. Sanitizing lowers the risk of spreading infection by reducing the occurrence and growth of bacteria, viruses and fungi.
When getting bids for cleaning services, you may end up with wildly different prices from different companies. How can you tell what is a fair price? Here are a few tips to help you understand the cost of cleaning services: Janitorial Service Pricing.